Privacy policy

SOLLER COMÉRCIO RETAIL ARTIGOS DE VESTUARIOS E ACESSORIOS LTDA. legal entity under private law, registered with CNPJ 48.741.021/0001-94, established at Rua Visconde de Pirajá, 550 - loja 807, State of Rio de Janeiro, city of Rio de Janeiro, CEP 22410-002 ("Soller") processes some of your personal data to provide you with products and services. We are a women's resort/beachwear brand and we want to explain a little more to you about how we use your data on our website (www.sollershop.com.br) and physical store.

This document aims to show you how Soller handles the personal data it has access to, what your rights are as a data subject and how you can exercise them. If you have any questions, please contact us via email contato@sollershop.com.br

This Notice was last updated in September 2023

  1. Why do we use your data?

The data we collect depends on the way you interact with Soller. This data will be different if you, for example, are a customer, someone interested in having a Soller franchise or being part of our team. We collect and use some of your personal data in some situations, such as when you register to make a purchase or apply to work with us, among other situations. See below for more details:



1.1 Data you voluntarily provide to Soller when using our Website or in our Physical Store

Data types

Goal

Customers

Email, name, CPF, date of birth, address, telephone number and purchase history.

Register on the Website and in the Store, as well as allow you to access your account, check your orders and receive a link to purchase products at home.

Improve your experience as a Soller customer by analyzing aggregated information.

Send Soller parts as a gift.

Registration data, payment data, delivery address and order data.

Make your purchase and send your order to you.

Name, address, CPF, telephone number and order details.

Issue invoices for your purchases.

Registration data, such as name, address, CPF and purchase history, as well as complaints, suggestions or questions sent to the service channels.

Provide assistance to you and resolve any problems that may arise with any purchase made on the Website or Store. This service may occur, at your discretion, via our emailcontato@sollershop.com.bror via WhatsApp.

Name, CPF, address, order number and bank details.

Provide assistance to you when returning your order.

Name, email, date of birth, purchase history and credits on the website.

Send targeted advertising according to your purchasing preferences on our Site and in the Store.

Geolocation.

Indicate how close you are to our Store.

Name, email and telephone.

Register to receive news and discounts or stock of branded products.

Tell you whether you can find the product you are looking for in the store.

Send transactional communication about your purchase, such as payment confirmation or delivery tracking.

Name, email, surname, age group and opinion about the Soller brand.

Conduct research to understand our customer base, improve our products and our service.

Name and social network account.

Increase the visibility of our brand, for example, through posts or reposts of photos in which the Soller brand has been mentioned.

Influencers

Name, CPF, address, email and telephone number.

Send pieces from our brand as a gift.

Send a purchase voucher to be used with our brand.



1.2. Data that you provide when browsing our Sites and that is collected through cookies.

 

Types of data collected

Goal

Browsing data such as IP, date and time of access, geographic location, browser type, duration of visit and pages visited.

Register your IP, date and time of access, as per legal obligation.

Data about the access device such as model, manufacturer, operating system, telephone operator, browser type, connection type and speed.




Data about the access device such as model, manufacturer, operating system, telephone operator, browser type, connection type and speed.

Track the items stored in your shopping cart, prevent fraudulent activity and improve the security of the Sites.

Understand your browsing behavior and how the Sites are being used, to improve your user experience. The data collected is aggregated and, whenever possible, anonymized.

Show online advertisements for products that may be of interest to you, based on data relating to your browsing.



What are Cookies?

Cookies are small files that are installed and collect information about your browser or device. They allow us to know how and when the Sites are visited, as well as how many people access them. They can be useful for, for example, us making the Site fit your screen, better understanding your preferences and offering products through personalized campaigns.

Soller uses cookies for some purposes, as indicated below:

  • Essential cookies: These are cookies strictly necessary to provide our services and for our Website to function correctly, ensuring browsing security, content sizing and compliance with legal obligations by Soller.


  • Advertising cookies: These are cookies used to target content and advertising according to your profile and preferences. They help you see more relevant and interesting ads while you browse.


  • Statistical cookies (analytics): Provide information about your browsing behavior and how the Site is being used. The data collected is aggregated and our goal is to better understand our audience, so that we can offer more interesting content, services and products to those who access our Site.

If you want to know, in general, which cookies are installed on your device, or if you want to delete or restrict them, use your browser settings. You will find further explanations on how to proceed by clicking on the links below. To find information related to other browsers, visit the browser developer's website.

 

Firefox

Chrome

Safari

Internet ExplorerorEdge



Please remember that if you block the use of cookies, it is likely that certain functions and pages of the Site will not function properly.




  1. Who are we sharing your data with?

Soller operates in partnership with third parties to offer its services. In this way, we can share your personal data with these third parties, always seeking to preserve your privacy as much as possible. Here we describe situations in which we may share personal data

Suppliers and partners:

We rely on the help of suppliers who may process personal data that we collect. Information is shared only for the purposes of the services provided. We always seek to carefully evaluate our suppliers and sign contractual obligations to protect personal data and information security with them, with the aim of minimizing risks for data subjects. These suppliers include, for example, platforms that make it possible to pay for your purchases, logistics companies that deliver your products, companies that provide anti-fraud services and platforms that help with your customer service.



Social media:

Our Sites allow you to register by logging into your account through a third-party mechanism, such as your Facebook or Google profile. Therefore, some Personal Data may be shared with these third parties to allow their access. In these cases, it is important that you observe the specific data protection practices of these third parties.



Public authorities:

We reserve the right to share any personal data that we believe is necessary to comply with a legal obligation or to protect our rights and those of our employees. In addition, we may also be required to share some of your personal data with public entities to comply with legal or regulatory obligations or to comply with orders from competent authorities.

If you have any questions regarding which companies we share data with, please contact us via emailcontato@sollershop.com.brfor more information.



  1. Rights of Holders

You have certain rights regarding the data we process. Below, we bring you a list of them, as well as information on how you can exercise them. When we receive your request, we may ask for some additional information to verify your identity and analyze your request. To exercise any of these rights, you can contact us by email at contato@sollershop.com.br

 

Confirmation and Access.

It allows you to check whether we process your personal data and, if so, request a copy of the personal data we have about you.

Correction.

Allows you to correct your incomplete, inaccurate or outdated personal data.

Anonymization, blocking or deletion.

It allows you to ask us to (a) anonymize your data so that it can no longer be linked to you and therefore no longer personal data; (b) block your data, temporarily suspending our ability to process it; and (c) delete your data, in which case we will delete all your data without the possibility of reversal, except in cases provided for by law.

Portability.

You have the right to request, upon express request, that your personal data be provided to you, or to a third party you choose, in a structured and interoperable format, for transfer to another supplier, as long as it does not violate the intellectual property or confidentiality of company business.

Information about sharing.

You have the right to know the public and private entities with which we share data.

Information about the possibility of not consenting.

It allows you to have clear and complete information about the possibility and consequences of not providing consent. Your consent, when necessary, must be free and informed. Therefore, whenever we ask for your consent, you can deny it – although, in these cases, we may have to limit some services.

Revocation of consent.

You have the right to withdraw your consent in relation to processing activities that are based on consent. However, this will not affect the legality of any previously carried out processing. If you withdraw your consent, we may not be able to provide certain communications or services to you, but we will let you know when this happens.

Opposition.

The law authorizes the processing of personal data even without your consent. If you do not agree with this treatment, in some cases, you can object to it, requesting interruption.



  1. How long will your data be stored?

Soller has a policy with rules on the retention and disposal of personal data. It defines guidelines for determining the appropriate retention period for each type of personal data collected, considering its nature, need for collection and the purpose for which it will be processed. Personal data is stored only for as long as necessary to fulfill the purposes for which it was collected, unless there is any other reason for its maintenance, such as the need to comply with any legal, regulatory, contractual obligations, among others. , as long as they are substantiated with a legal basis.



  1. What are our responsibilities and how do we protect your personal data?

Our responsibility is to take care of your personal data and use it for lawful purposes, as described in this policy. To guarantee your privacy and the protection of your personal data, we adopt security practices appropriate to our market, with the use of information security systems.

We work to preserve your privacy and protect your personal data, but unfortunately we cannot guarantee complete security. Unauthorized third party entry or use of your account, hardware or software failure not under Soller's control and other factors may compromise the security of your personal data. Therefore, your actions are essential for maintaining a safe environment for everyone. You can help us by adopting good security practices in relation to your account and data and if you become aware of something that compromises the security of your data, please contact us via emailcontato@sollershop.com.br